Our Elite Support Certified service department at Kansas City Freightliner is open 7 days a week. We provide estimates within 2 hours of service write-up with the goal of getting you back on the road as soon as possible. We offer:
- RAPID DIAGNOSISAll Elite Support Certified Dealers feature Express Assessment, a diagnostic process that ensures you get an estimate of severity, downtime, part needs, and costs within two hours of initial service write-up. In cases of complex issues or multiple complaints, an estimated time for a complete diagnosis within two hours of initial service write-up.
- EXCEPTIONAL TURNAROUND AND QUALITYElite Support Certified dealers use best practices to ensure that you have the fastest possible turnaround time. These practices include scheduling the most qualified technician to perform the work while doing an up front parts availability check. To guarantee the repair is completed correctly, all vehicles receive a quality check before leaving the facility.
- CONSISTENT COMMUNICATIONWe will contact you before the repair begins to provide time and cost estimates. After the repair begins, any change in repair status will be communicated as it occurs. Once the repair is complete, you will be notified immediately so you can get back on the road.
- ROBUST PARTS AVAILABILITYElite Support Certified dealers stock the most critical repair parts by using a regularly updated, locally customized stocking list. These steps minimize your downtime by ensuring quick access to the necessary parts. If a part does require a special order, you'll get daily order tracking updates so you know when it's in stock.
- SUPERB CUSTOMER SERVICEElite Support Certified dealers provide an unmatched level of service. All locations have clear directional kcflsubtitle both inside and outside the facility. Annual recertification is required to work towards continuous improvement.
- Certified to perform warranty work on: Freightliner, Detroit, MBE, Cat, Cummins, Eaton & Meritor
- We offer VIS (Vehicle Inspection On-Site), a free-of-charge evaluation and estimation of repairs
- In-house alignment
- Flywheel resurfacing
- Our Driver's Lounge Includes: Free Wi-Fi, Washer/Dryer, Cable TV, Work station, List of local hotels & restaurants that deliver, Free transportation to hotels, Clean men's & women's showers, Current trucking & interest magazines, Posted Parts & Service Specials, Vending machines, Clean microwave & Fresh coffee
7800 NE 38th Street
Kansas City, MO 64161
After Hours Contact
Towing: 816-858-4488 or 816-763-2112
Hours of Operation
Monday: Open at 7:00 AM
Tuesday: Open 24 Hours
Wednesday: Open 24 Hours
Thursday: Open 24 Hours
Friday: Open 24 Hours
Saturday & Sunday: 7:00 AM - 7:00 PM